Shipping policy

Shipping & Delivery Policy

Last Updated: June 15, 2026

At Trap House NC, we are committed to providing fast, reliable, and discreet shipping and delivery services. Please review the following policy before placing an order.

Delivery Hours

Monday – Thursday

9:00 AM – 10:30 PM

Friday – Sunday

9:00 AM – 11:00 PM

Customer support is available 24 hours a day, 7 days a week.

Delivery Areas

Trap House NC currently provides local delivery throughout Raleigh, Knightdale, Garner, Wake Forest, Wendell, Clayton, and select surrounding areas.

Delivery availability may vary based on location, distance, driver availability, weather conditions, and local regulations.

Customers can confirm delivery eligibility during checkout.

Order Cutoff Times

Monday – Thursday

Orders placed before 10:15 PM may qualify for same-day delivery.

Friday – Sunday

Orders placed before 10:45 PM may qualify for same-day delivery.

Orders submitted after the applicable cutoff time may be scheduled for the next available delivery window.

Shipping

Trap House NC offers shipping to eligible locations where permitted by applicable federal, state, and local laws.

Processing Time

Orders are typically processed within 1–2 business days after payment and verification are completed.

Estimated Shipping Time

Most shipped orders arrive within 2–7 business days, depending on destination and carrier.

Shipping times are estimates only and are not guaranteed.

Tracking Information

Tracking information will be provided when available after an order has been shipped.

Please allow carriers time to update tracking information.

Shipping Restrictions

Certain products may not be available for shipment to all locations due to state or local regulations.

Trap House NC reserves the right to cancel and refund any order that cannot legally be shipped to a customer’s location.

Delivery Fees

Delivery fees are automatically calculated during checkout based on distance, order size, and delivery location.

Any applicable delivery or shipping charges will be displayed before your order is completed.

Delivery Confirmation

Once an order is placed:

  • Customers will receive an order confirmation via email or text message.
  • Customers may receive updates regarding estimated delivery times.
  • Drivers may contact customers directly to coordinate local deliveries when necessary.

Delivery Process

Deliveries are completed discreetly and professionally.

Customers must be available to receive their order at the provided delivery address or approved meeting location.

For security and compliance purposes, identification may be required before delivery is completed.

Age Verification

Customers must be 21 years of age or older to purchase or receive age-restricted products.

A valid government-issued photo ID may be required before shipment, during delivery, or at pickup.

Orders may be delayed, canceled, or refused if age verification cannot be completed.

Missed Deliveries

Customers are responsible for providing accurate delivery information and being available during the scheduled delivery window.

If delivery cannot be completed due to:

  • Incorrect address information
  • Customer unavailability
  • Failure to provide required identification
  • Inability to contact the customer

Trap House NC may reschedule the delivery, charge an additional delivery fee, or cancel the order at its discretion.

Lost, Stolen, or Delayed Packages

Trap House NC is not responsible for carrier delays caused by weather, holidays, transportation issues, or circumstances beyond our control.

Once a package has been marked as delivered by the carrier, Trap House NC is not responsible for lost, stolen, damaged, or misplaced packages.

Customers experiencing delivery issues should contact the shipping carrier and our support team as soon as possible.

Order Issues

If your order arrives damaged, incorrect, incomplete, or otherwise affected by a shipping or delivery issue, you must contact Trap House NC within 24 hours of receiving the order.

We will review the issue and work to provide an appropriate resolution.

Delivery & Shipping Restrictions

Trap House NC reserves the right to refuse, delay, or cancel any shipment or delivery due to:

  • Safety concerns
  • Suspected fraud
  • Inability to verify customer age
  • Regulatory requirements
  • Severe weather conditions
  • Inventory issues
  • Circumstances beyond our control

Contact Information

Trap House NC Customer Support

📍 Raleigh, North Carolina

📞 Call or Text: (424) 262-7604

✉️ Email: traphousenc919@gmail.com

🕒 Customer Support: 24 Hours a Day, 7 Days a Week

💬 Live Chat: Available on our website

For questions regarding shipping, deliveries, tracking, products, or order status, please call, text, email, or use our live chat. We’re here to help.