Refund policy

Refund & Return Policy

Last Updated: June 2025

At Trap House NC, customer satisfaction is important to us. Due to the nature of our products, the following refund and return policies apply.

All Sales Are Final

For health, safety, and regulatory reasons, all sales of consumable products, including but not limited to hemp-derived products, vape products, e-liquids, disposables, cartridges, and other opened products, are final and non-returnable.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, you must contact us within 48 hours of delivery. Please include:

  • Your order number
  • A description of the issue
  • Clear photos or videos showing the problem

Upon review, Trap House NC may, at its sole discretion:

  • Replace the item
  • Issue store credit
  • Issue a refund

Lost or Stolen Packages

Trap House NC is not responsible for lost, stolen, or misplaced packages once delivery has been completed and confirmed.

Refused Deliveries

Orders refused at delivery due to age verification failure, inability to provide valid identification, or violation of applicable laws may be canceled without refund.

Order Cancellations

Orders may be canceled prior to processing. Once an order has been processed, prepared, shipped, or dispatched for delivery, it may not be canceled.

Chargebacks

Customers agree to contact Trap House NC to resolve any issue before initiating a chargeback. Fraudulent chargebacks may be disputed with supporting documentation, including order records, delivery confirmations, and communications.

Contact Us

For questions regarding refunds, returns, or damaged items, please contact:

Trap House NC
Email: traphousenc919@gmail.com 
Website: https://traphousenc.com

By purchasing from Trap House NC, you acknowledge and agree to this Refund & Return Policy.